As a provider of digital resources and tools for professional resume building, career planning, and job search strategies, we are committed to ensuring customer satisfaction and providing a positive shopping experience. While we strive to deliver high-quality products and services, we understand that there may be circumstances where a refund or return is necessary. Therefore, we have established the following refund and returns policy to address such situations:

1. Eligibility for Refunds and Returns:

Customers may be eligible for a refund or return under the following circumstances:

• Digital Product Defects: If a digital product purchased from us is found to be defective or malfunctioning, preventing its intended use or rendering it unusable, customers may request a refund or exchange.

• Misrepresentation: In the event that a digital product is misrepresented in its description or promotional materials, and does not meet the expectations of the customer based on the information provided, a refund or return may be granted.

• Unauthorized Purchases: If a customer believes that their purchase was made without their consent or authorization, they may request a refund and provide evidence of the unauthorized transaction.

2. Refund and Return Process:

To request a refund or return, customers must follow these steps:

• Contact Customer Support: Customers should reach out to our customer support team via email or through the designated contact form on our website. They should provide details of their purchase, including the order number and reason for the refund or return request.

• Verification: Our customer support team will review the request and may require additional information or documentation to verify the eligibility for a refund or return.

• Resolution: Upon verification, we will strive to provide a prompt resolution to the request. This may involve issuing a refund to the original payment method, providing store credit, or facilitating an exchange for a different digital product of equal value, depending on the customer’s preference and the circumstances of the request.

3. Exceptions and Limitations:

While we aim to accommodate refund and return requests to the best of our ability, there are certain exceptions and limitations to our policy, including:

• Expired Product Access: Refunds or returns will not be provided for digital products once access has been granted or the specified access period has expired, unless the product is found to be defective or misrepresented.

• Third-Party Purchases: For digital products purchased through third-party platforms or resellers, refund and return requests must be submitted according to the policies and procedures of the respective platform or reseller.

• Non-Refundable Fees: Certain fees, such as processing fees or administrative charges, may be non-refundable and will be deducted from the refunded amount, if applicable.